NewDigitalAPP
Is my flight late or on time?
Can I leave the friendly room?
Will you accompany me to the gate or do I have to go alone?
I forgot/lost my documents, wallet, glasses, bag, etc...
Where is the bathroom?
Where is the duty free / shops located?
I am a diabetic/heart patient and I have to take the pill/medicine.
Where can I find water?
I have to take another flight to… Will she accompany me?
Can my companion stay with me during assistance and boarding?
Can I bring my medicines on board? Do I need a medical certificate?
Will I also be assisted at the arrival airport?
Here are more FAQs for users who need help
Do you need anything in particular?
Now we will go through security checks. Place all metal objects in the tray.
Now we will go through security checks. Do you wear prostheses/heart pacemakers? In case I have to inform the guard.
Follow me. Now I'll take you to passport control.
​Can I see your boarding pass?
Did you take all the objects you had with you in the friendly room?